MMD SErvICE TERMS

  • FAIR USE POLICY

    MMD PRO assumes a level of marketing activity broadly consistent with the venue’s operational structure, business units and historical marketing requirements at the commencement of the agreement.

    There are no fixed campaign limits, artwork limits or hourly allocations under MMD PRO. However, the service is intended to support ongoing marketing requirements rather than major one-off projects, redevelopments or significant business expansions.

    Where marketing requirements materially increase beyond normal operating levels, MMD reserves the right to review the monthly partnership fee in consultation with the client.

    Examples may include:

    • Addition of new venues, outlets or business units

    • Major redevelopments or venue expansions

    • Significant increases in campaign volume

    • New venue launches or rebrands

    • Large-scale signage or environmental graphics programs

    • Major photography, videography or content production projects

    MMD PRO is based on the principle of reasonable and collaborative use of the service.

    MMD PRO partnerships are reviewed annually to ensure the service remains aligned with the venue’s operational requirements and marketing objectives.

  • GRAPHIC DESIGN INCLUSIONS

    All MMD ACTIVATE clients have a set number of campaigns included in their annual agreement.

    Each campaign includes design development plus up to eight (8) artwork resizes for use across your venue’s platforms.

    If AD-HOC hours are part of your agreement, your allocated weekly hours can be used for smaller, one-off design tasks that do not require multi-platform activation.

    This typically includes items such as bar-top signs, quick menu tweaks, single-screen assets, or simple one-off print files.

    GRAPHIC DESIGN EXCLUSIONS

    The following design items fall outside your retainer and are billed separately:

    Multi-Page Documents - (Not included in ACTIVATE retainers)

    • Menu Designs – $650

    • Function Packs – $650

    • Annual Reports – $1,200

    • Other multi-page or complex design projects can be quoted at any time.

    Signage Design & Production

    Signage of any kind is not included in MMD ACTIVATE retainers and is always billed separately.

    This includes, but is not limited to:

    • Internal or external venue signage

      (digital TV screen artwork is included — just not physical signage)

    • Directional or safety signage

    • Vehicle, bus or equipment wraps

    • Large-scale wall, window or environmental graphics

    All signage projects include time for design layout, artwork setup, and up to two mock-ups for client approval. Additional versions or revisions will attract standard hourly design rates.

APPROVALS & DELIVERY - ALL CLIENTS

BRIEFING

To ensure quick, accurate turnaround:

  • All design requests must be submitted via your venue’s Marketing Quick Links Portal using the Artwork Request Form.

  • Standard turnaround time for first draft artwork is 5 business days.

  • If you require something sooner, please email the team after submitting your request - we’ll always do our best to help with urgent needs where possible.

REVISION ROUNDS

  • All graphics are designed in line with your venue’s approved Brand Style Guide to ensure a consistent and professional look and feel.

  • Each design project includes two (2) rounds of revisions, submitted via our online approval system Wrike.

  • To help us hit the mark from the start, we encourage detailed, consolidated briefings that clearly outline your expectations, text, imagery, and creative direction.

PROOFING & SIGN-OFF

  • Before a campaign goes live, all artwork, copy and campaign details must be checked and signed off within Wrike, using the approval link provided.

  • Once approved, our team will activate the campaign across the relevant platforms (website, socials, eDM, in-venue screens, etc.).

POST LAUNCH CHANGES

If changes are requested after the campaign has been launched across your venue’s platforms, a $400 re-activation fee will apply. This covers the redesign, re-exporting and re-uploading of all updated artwork across every platform and size.

PAYMENT TERMS

Retainers are invoiced in advance and payable in accordance with agreed trading terms. MMD reserves the right to suspend services where accounts remain overdue.

THIRD PARTY COSTS

Printing, advertising spend, media placement, stock photography, premium fonts, software subscriptions and external supplier costs are not included unless specifically stated.

INTELLECTUAL PROPERTY

Upon payment of all invoices, final approved artwork created by MMD becomes the property of the client. MMD retains the right to display completed work within its portfolio and marketing materials unless otherwise agreed.

LIMITATION OF LIABILITY

While every effort is made to ensure accuracy, the client remains responsible for reviewing and approving all artwork, copy, pricing, dates and promotional information prior to publication, printing or distribution.